Shipping policy

Shipping Policy

Reyes Pool Supplies provides local delivery services only. Please review the details below before placing an order.

Delivery Area

We currently offer local delivery exclusively within the Las Vegas, Nevada area.

Orders placed outside our delivery zone will not be processed.

Delivery Time

Most orders are delivered the same day. Orders placed late in the day or during high-demand periods are delivered the next business day.

Delivery Method

All products are delivered directly to the customer’s provided address within our service area.

Due to the nature of pool chemicals, shipments may require special handling and cannot be shipped via standard carriers.

Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate delivery address at checkout. Orders are delivered to the address shown on the order. Reyes Pool Supplies is not responsible for orders delivered to an incorrect address provided by the customer, and no refund or replacement will be issued in these cases. Redelivery to a corrected address may be offered as a new order.

Proof of Delivery and Lost Packages
Every delivery is photographed at the delivery location as proof of delivery. Once an order is delivered to the address provided, it becomes the customer's responsibility. While we can't replace items that are lost or taken after delivery, please contact us if something seems wrong and we'll do our best to help.

Delivery Fees

Delivery fees, if applicable, will be calculated and displayed at checkout.

Missed Deliveries

Customers are responsible for ensuring someone is available to receive the delivery.
Reyes Pool Supplies is not responsible for delays or damages caused by failed delivery attempts.

Restrictions

We do not ship pool chemicals outside our delivery area.
We do not offer international or nationwide shipping at this time.

Changes to This Policy

We reserve the right to update or modify this Shipping Policy at any time without prior notice.

Contact

If you have any questions regarding shipping, please contact us through our website contact form.